Attributes configuration workflow

Use the following procedure to guide you through configuration of recording and tagging on the basis of a business logic that reflects the goals of your enterprise. This workflow is optional.

Workflow sequence

Workflow: IP-based voice and video recording: Task 7 of 8

Task List

1. For CTI tagging, complete the following procedures:

   1. Identify CTI data

   2. Create Custom Data fields

   3. Map Custom Data to an attribute

   4. Map attributes to an adapter

2. Complete the Recording rules configuration workflow.

What to do next 

Voice recording: Install and configure Archive